Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how brixovia (brixovia United Business Ltd) collects, uses, and protects your personal information when you use our services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws.

Who We Are

We operate a kayak river day trip adventure service in Aukštaitija National Park, offering gentle river kayak excursions and lakeside picnic experiences. As the data controller, we are responsible for managing your personal information in accordance with data protection regulations. We take your privacy seriously and implement appropriate safeguards to protect your data.

Information We Collect

We collect personal information in various ways:

Contact information (name, email, phone number) when you make a booking or inquiry
Payment details necessary to process your reservation
Booking information including dates, group size, and special requirements
Technical data such as IP address, browser type, and pages visited through cookies and analytics
Emergency contact details for safety and liability purposes
Any additional information you voluntarily provide in communications

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contract Performance: Processing necessary to fulfill your booking and provide our kayak adventure services
Consent: Where you have given explicit consent, such as for marketing communications
Legitimate Interests: To improve our services, prevent fraud, and ensure participant safety
Legal Obligation: Compliance with tax, insurance, and safety regulations in Lithuania

How We Use Your Information

We use your personal information for the following purposes:

Processing and managing your kayak trip bookings and reservations
Communicating with you regarding your reservation, schedule changes, or special requests
Collecting payment and managing invoices
Ensuring participant safety and emergency response capabilities
Improving our services and customer experience through analytics and feedback
Sending promotional materials and newsletters (only with your consent)
Complying with legal obligations and protecting our rights

Data Retention

We retain your personal information for specific periods based on the type of data and our legal obligations:

Booking and Contact Information: Retained for up to 24 months following your final interaction with us, to manage repeat bookings and customer inquiries
Payment Records: Maintained for up to 7 years in accordance with Lithuanian tax and accounting requirements
Analytics and Cookie Data: Stored for up to 12 months to analyze website performance and user behavior
Server Logs: Kept for up to 12 months for security and technical troubleshooting purposes
Marketing Communications Data: Retained until you unsubscribe or request deletion

Your Rights

Under data protection laws, you have the following rights regarding your personal information:

Right of Access: You can request a copy of the personal information we hold about you
Right to Rectification: You may request correction of inaccurate or incomplete data
Right to Erasure: You can request deletion of your data in certain circumstances
Right to Restrict Processing: You may limit how we use your information
Right to Data Portability: You can request your data in a structured, commonly used format
Right to Object: You may object to certain types of processing, including marketing communications
Right to Withdraw Consent: You can withdraw consent at any time for processing based on your agreement

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and gather analytics data. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). Our website may use analytics tools to track visitor behavior, page performance, and usage patterns. You can control cookie settings through your browser preferences and may opt out of certain tracking technologies. Please note that disabling cookies may affect some website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These safeguards include encrypted data transmission, secure server infrastructure, and restricted access to personal data. However, no security measure is completely impenetrable, and we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account information.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website, processing payments, and managing bookings. These providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide these services. We may also disclose information if required by law, court order, or to protect our rights and safety. International transfers of data comply with applicable legal requirements and appropriate safeguards.

Children's Privacy

Our kayak adventure services are designed for families and may involve children. We do not knowingly collect personal information from children under 13 years of age without verifiable parental consent. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided us with information are encouraged to contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with an updated "Last Updated" date. Your continued use of our services following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Supervisory Authority

If you believe we have violated your data protection rights or have concerns about our privacy practices, you have the right to lodge a complaint with the Lithuanian Data Protection Authority (Valstybinė duomenų apsaugos inspekcija). You can contact them directly to file a complaint regarding our handling of your personal information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your data protection rights, please contact us:

Email: [email protected]

Phone: +370 5 214 8763

Address: Gediminas Avenue 47, Vilnius, 01104, Lithuania

We will respond to your inquiries within 30 days of receipt. We appreciate your trust in our services and your commitment to understanding how we protect your privacy.